Hello everyone,
I wanted to open a discussion on how organisations decide on the best Salesforce implementation partner for their CRM and business automation projects.
A Salesforce implementation partner should not only configure Salesforce solutions but also understand business processes, customise the platform to fit unique needs, handle integration with existing systems, ensure accurate data migration, and support user adoption and training.
Here are a few questions I’d like to explore with this community:

1. What are the key criteria you consider when evaluating a Salesforce implementation partner?
2. Do you prioritise technical Salesforce certifications or industry-specific experience?
3. How do you assess a partner’s capability to handle complex integrations and custom development?
4. In your experience, how important is post-implementation support and optimisation?
5. What mistakes should others avoid when choosing a Salesforce implementation partner?

Real experiences, recommendations, or lessons learned are very welcome. Your insights can help others make more informed decisions.
Looking forward to the discussion.